Mobile / Casino
This policy tells you exactly what data pagtaya2 collects when you create and use an account, how we store it, and what you can do about it. Access and use of our platform depends on local law and is available only where local law permits.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and identity verification data required to operate your account responsibly. We also collect transactional records each time you move funds through Coins. ph or PESONet, including the amount, direction and timestamp of each transaction. This data is kept for the period required by the applicable rules of the jurisdiction where your account is active. We collect device and session data automatically when you access the platform — this includes IP address, browser type and pages visited within the session. That data helps us detect unusual account activity and keep your login session secure. We do not sell your personal data to third parties, and we do not share it with marketing partners. Data shared with payment processors like Coins. ph and PESONet is limited to what those processors need to complete your transaction. If you have questions about a specific data category, you can raise it through the support contact paths listed on this page.
This policy covers data processed through pagtaya2's own platform. Understanding the boundary between what we control and what falls outside this policy helps you know where to direct a data question.
All data collected at registration, login and during account sessions falls under this policy. This includes your profile fields, security credentials and any identity verification documents you submit. We hold and process these directly.
Deposits and withdrawals processed through Coins. ph or PESONet generate transaction records that we retain on our side. The payment processor also retains its own records under its separate privacy terms, which govern data on their end.
Your browsing activity within the platform — pages visited, game sessions opened, lobby navigation — is recorded in session logs covered by this policy. We use this data for account security and to display your session history in your account dashboard.
Links or services outside pagtaya2's own domain are not covered here. If you follow a link to an external site or use a third-party wallet app to initiate a transfer, that service's own privacy terms apply to the data you share with them directly.
You have specific, actionable rights over the data we hold for your account. You can request a copy of the personal data associated with your account at any time by contacting us through the support channel listed on this page. If any detail on your account — name, contact number, linked e-wallet — is incorrect, you can ask us to correct it; for security-sensitive fields, identity verification may be required before the change is applied. You also have the right to ask what data we hold and why we hold it, and we will provide a clear written response. If you decide to close your account, you can request deletion of data we are not required to keep by applicable rules — we will confirm what can be removed and what must be retained, and why. All requests are handled through the same support route; we do not require a separate legal form to start the process.
Request a summary of the data we hold for your account. We will send this to the contact address on file after confirming your identity.
If your name, phone number or linked payment method is recorded incorrectly, contact support with the right details. Identity checks apply for sensitive fields.
Not sure why a particular data point is collected or retained? Ask us directly. We will explain the basis and retention period for any specific item you query.
You can ask us to close your account and remove the data we are permitted to delete. We will confirm what is removed and what must stay under applicable retention rules.
All data-related requests go through our account support team. Use the channel that works for you — we route privacy questions to the same team that handles account access and wallet concerns.
Open the chat window from your account dashboard to raise a privacy question or submit a data request. Your message is logged against your account for follow-up.
Send your privacy request to our support address listed in the account help section. Include your registered contact detail so we can verify your identity before responding.
The Help Centre in your account menu has a dedicated section for privacy and data requests. It includes the current contact address and the steps to follow for each request type.
Our approach to your data is built around what you can verify through your own account, not abstract commitments. Here are the specific areas this policy governs.
We use cookies to keep your session active and to remember your account preferences between visits. You can review and manage cookie settings through your browser. Disabling cookies may affect login and session continuity on the platform.
Login credentials and identity verification data are stored with access controls that limit which team members can view them. Security-sensitive changes to your account — such as updating a linked Coins. ph wallet — require identity confirmation before they are applied.
Transaction records for Coins. ph and PESONet movements are retained for the period required under the rules applicable to your account's eligible region. Account profile data is retained while your account is open and for the period following closure that applicable rules specify.
To update, correct or request deletion of your data, contact support through live chat or the email address in the Help Centre. We do not require a formal legal notice to begin processing a data request — a clear message from your registered contact is sufficient.
These are the questions account holders most often raise about how their data is handled on pagtaya2.
We collect the details you provide at registration — name, contact information and any identity verification data required for your account. We also log session data such as IP address and browser type automatically each time you access the platform.
Yes. Each deposit or withdrawal processed through Coins. ph or PESONet creates a transaction record on our side, including the amount, direction and timestamp. These records are retained for the period required by the applicable rules in your eligible region.
You can request a copy at any time through our support team via live chat or email. After verifying your identity against your registered contact details, we will send a summary of the personal data held for your account.
Contact support through live chat or the email address in the Help Centre and tell us which field is incorrect and what the right detail is. For security-sensitive fields — like a linked payment method — identity verification is required before the correction is applied.
We do not sell your data or share it with marketing partners. Data shared with Coins. ph and PESONet is limited to what those processors need to complete your transaction. Each processor handles that data under its own separate privacy terms.
When you close your account, we remove the data we are permitted to delete under applicable rules. Transaction records and identity verification data may need to be retained for the period specified by the rules applicable to your region. We will confirm what is removed and what is kept when you submit a closure request.